Improving Quality

The Iraqi Ministry of Interior had received and were deploying huge quantities of telecommunications equipment and creating problems due to an unstructured deployment plan and incorrect installations.

Black Dog produced a paper ‘Improving Quality Deployment’, a plan for the MoI to deploy and install Harris equipment from its store in such a way that stopped and prevented further equipment failures from incorrect equipment issuance and poor installation. It also outlined a post-deployment support plan that coordinated customer and supplier technical teams to react to immediate faults and provide a system to enable an RMA support chain back to the supplier factory.

Efficiencies through process improvements were made at no cost to the customer. In addition, new avenues of technical remediation reduced the scale of unavailable equipment to front-line units.