Business Processes

A start-up company in the USA, Surplus Switching, wanted to begin a business dealing in the arbitrage of telecommunications equipment in the secondary market. There were no existing business processes for logistics, accounting, shipping, RMA tracking, and processing, etc.

Black Dog designed and implemented processes and procedures related to sales, inventory management, user engagement, and operations. From a ‘green-field’ state these processes needed to be quickly implemented and scalable to grow as the company moved from basement to office to warehouse/office facility all within the first year.

The company went on to turn in excess of $1M in its first fiscal year and continued to grow based on a sound structure and processes that were able to grow with the business. Surplus Switching was eventually sold in a multi-$million deal.