LEVEL 3 MAINTENANCE
Challenge (Iraq):
A service provider in Iraq required a bespoke maintenance course for a high-profile customer so that they could independently service their communications equipment.
Solution:
BDC designed and delivered multiple three-month Level 3 Maintenance courses that included not only L3Harris specific Falcon III equipment but also generic workshop practices and procedures that included tracking, record keeping, fault analysis & prediction, and spare parts inventory administration. The courses were delivered in a non-permissive environment for a customer with real-time conflict issues.
Results:
The customer achieved a functioning maintenance facility with all the skills and processes from a standing start. Battle readiness, sustainment, and repair times were stratospherically improved.
TRAIN-THE-TRAINER
BDC also provided train-the-trainer tuition and mentoring to the service provider personnel so that they could undertake future courses independently.
LEVEL 2 MAINTENANCE
Challenge (Saudi Arabia):
A customer in Saudi Arabia required a bespoke Level 2 maintenance course tailored to what test equipment was available for which no course was designed.
Solution:
BDC designed and delivered a course specific to the customer needs including generic fault-finding techniques and advanced operator troubleshooting.
Results:
The user received training beyond that available from the manufacturer and tailored to their test equipment availability and needs. They were then able to increase their level of equipment serviceability and therefore operational effectiveness. The course also identified the best candidates with the ability and talent to continue on a specific maintenance path.